How to request deletion
Send a deletion request from the email address associated with your Drawing Hub account to support@gjcengsolutions.com with the subject Drawing Hub Data Deletion Request.
Please include your Drawing Hub account email address and, if applicable, the project name connected to your account so we can identify the correct account record.
What may be deleted
Depending on the account and services used, a verified deletion request may cover personal account information maintained by Drawing Hub, authentication-related account records controlled by GJC Engineering Solutions, application access settings, device or access-control records associated with the account, and other personal information that is no longer required to provide the service.
Project files and company records
Deletion of a Drawing Hub user account does not delete project drawings, engineering documents, 3D models, joint-history files, or other project content owned or controlled by a project, employer, client, or other third party.
Some records may need to be retained where reasonably necessary for security, fraud prevention, legal obligations, dispute handling, or legitimate project and business record requirements. Where retention is required, access will remain limited to the applicable purpose.
Account access after deletion
Deleting the account or associated access records may permanently remove the user's ability to sign in to Drawing Hub or access assigned projects. A new account may need to be provisioned by an authorized administrator if access is required again later.
Questions
For questions about privacy or deletion requests, contact support@gjcengsolutions.com or admin@gjcengsolutions.com.